Question 1

How do I open an account with NRD Menkul Değerler?

Accepted Answer

Account opening can be initiated online via our application form or in person at our office with a valid ID document. After your application, a Know-Your-Customer (KYC) process together with the appropriateness and suitability tests required by the relevant regulator regulation is completed, and your account is activated upon approval.

Question 2

Which documents are required to open an account?

Accepted Answer

For individual accounts a Turkish national ID card or passport together with address verification (utility bill or bank statement) is sufficient. For corporate accounts, the trade-registry gazette, authorised-signatory circular, tax certificate and identity documents of authorised representatives are additionally required.

Question 3

Is there a minimum deposit to open an account?

Accepted Answer

The minimum amount to open an account varies by product and service category. For current thresholds and segment-specific conditions, please reach our advisors via our contact form.

Question 4

Can I open an account online?

Accepted Answer

Yes, an online application is supported. After completing the form, uploading the required documents and finishing identity verification, your account is activated in accordance with the relevant regulator regulation.

Question 5

How long does account opening take?

Accepted Answer

When documents are submitted in full and the KYC together with appropriateness and suitability tests complete without issue, accounts are typically activated within a few business days. More complex applications may take longer.

Question 6

Can foreign nationals open an account?

Accepted Answer

Non-Turkish nationals may open an account by applying with a passport, a valid Turkish tax identification number and any additional documents required. The applicable process may vary depending on residency status and regulation.

Question 7

Can joint accounts be opened?

Accepted Answer

Joint accounts may be opened. For such accounts, authority definitions and transaction permissions are set by the parties at the time of application. Our advisors will guide you on the detailed conditions.

Question 8

How is a corporate (legal entity) account opened?

Accepted Answer

For corporate accounts we request the trade-registry gazette, authorised-signatory circular, tax certificate, identity documents of authorised representatives and, where applicable, a board resolution. The process is carried out within the framework of MASAK (Turkish Financial Crimes Investigation Board) and regulation.

Question 9

What are the trading hours on Borsa İstanbul?

Accepted Answer

The Borsa İstanbul Equity Market operates on business days starting with a pre-opening call auction, followed by a continuous trading session and a closing session. For current session hours and holiday calendar, please refer to the official Borsa İstanbul schedule.

Question 10

What is the difference between the BIST 30 and BIST 100 indices?

Accepted Answer

BIST 30 comprises the 30 equities with the highest trading volume and market capitalisation and is the most commonly used underlying asset in derivatives. BIST 100 covers 100 companies and offers a broader view of the market.

Question 11

What order types are available (limit, market, fill-or-kill)?

Accepted Answer

A limit order executes at your specified price or better; a market order executes at the best available price; a fill-or-kill (or cancel-remainder) order cancels any unfilled portion. Order types serve as strategic tools under different liquidity and volatility conditions.

Question 12

How are equity brokerage commissions calculated?

Accepted Answer

Commission rates vary by client segment, trading volume and preferred service channel and are subject to the banking and insurance transactions tax (BSMV) and any other statutory charges. For the current schedule applicable to you, please consult your advisor.

Question 13

When are dividends paid into my account?

Accepted Answer

Dividends are credited to investors' accounts on the payment date announced by the Central Securities Depository of Türkiye (MKK), in line with the amount and calendar approved at the relevant company's general meeting. Payment dates vary between companies.

Question 14

Can I short-sell equities?

Accepted Answer

Short selling may be available — within the rules laid down by Borsa İstanbul and the relevant regulator — for investors who meet the relevant conditions. Short selling involves additional requirements such as securities lending, margin and the uptick rule.

Question 15

What is VIOP?

Accepted Answer

VIOP (Vadeli İşlem ve Opsiyon Piyasası — Borsa İstanbul Derivatives Market) is the organised derivatives market within Borsa İstanbul where futures and options contracts written on equities, indices, currencies and commodities are traded.

Question 16

What is leverage and how does it work?

Accepted Answer

Leverage allows you to carry a large position with a smaller amount of margin; it enlarges both profit and loss potential in the same proportion. Leveraged trading carries high risk and is only suitable for investors who understand the risks involved.

Question 17

What is the difference between futures and options?

Accepted Answer

A futures contract imposes an obligation on both parties to buy or sell at a predetermined price, whereas an option grants a right to the buyer without obligation and an obligation to the seller. In options the buyer pays a premium and the loss is typically limited to that premium.

Question 18

When is a margin call made?

Accepted Answer

A margin call is made when the market moves against your open positions and your margin level falls below the threshold set out in regulation or your contract. If the call is not met, your positions may be partially or fully closed.

Question 19

How is risk managed in derivatives trading?

Accepted Answer

In derivatives trading, risk is managed through position-sizing discipline, stop-loss rules, margin and volatility monitoring and hedging strategies. Trading without a structured risk framework is not recommended.

Question 20

When is the forex market open?

Accepted Answer

The forex market trades 24 hours from Monday morning through Friday evening as the world's major financial centres pass trading from one to another. Active hours and liquidity vary with the overlap of the leading sessions (Asia, Europe, Americas).

Question 21

What are major and minor currency pairs?

Accepted Answer

Major pairs are the most-liquid pairs that include the US dollar (for example EUR/USD, USD/JPY, GBP/USD). Minor or cross pairs exclude the USD and generally have lower liquidity than the majors.

Question 22

What is a spread?

Accepted Answer

A spread is the difference between the bid and ask prices of an instrument and is a direct component of transaction cost. In high-liquidity conditions spreads typically narrow; they may widen during volatile or thin-volume periods.

Question 23

How is swap (overnight interest) calculated?

Accepted Answer

Swap arises from the interest-rate differential of the two currencies in a pair when a position is carried to the next day and is credited or debited depending on the direction of the position. Calculation methods may vary by provider and product.

Question 24

How do I invest in gold and silver?

Accepted Answer

Precious-metals exposure can be obtained via futures contracts, exchange-traded funds (ETFs), bullion products or banking products. Each instrument has its own liquidity, custody and cost profile.

Question 25

Which factors drive oil prices?

Accepted Answer

Oil prices are driven by supply-demand dynamics, OPEC+ decisions, geopolitical developments, inventory data, the path of the US dollar and the global growth outlook. These factors may carry different weights in the short versus the long run.

Question 26

Is index investing advantageous compared to picking individual stocks?

Accepted Answer

Index investing provides natural diversification by representing a broad basket of stocks and reduces single-name risk; however, the scope for outperformance (alpha) is more limited than with single-stock selection. Suitability should be assessed against the investor's goals and risk profile.

Question 27

What is Discretionary Portfolio Management?

Accepted Answer

Discretionary Portfolio Management is a contract-based, bespoke professional asset-management service run by a specialist team in line with the investor's risk-return preferences. The service is provided within the framework of regulation.

Question 28

How is an investor's risk profile determined?

Accepted Answer

The risk profile is determined through the appropriateness and suitability tests, which assess investment objectives, time horizon, current asset structure, income, prior investment experience and capacity to tolerate losses. It should be updated when circumstances change.

Question 29

What is a structured product?

Accepted Answer

A structured product is a financial instrument whose return profile is linked to the performance of one or more underlying assets, usually combining a bond component with a derivative component. Principal-protected and non-protected structures exist; risk level varies by product.

Question 30

How are mutual funds traded?

Accepted Answer

Mutual funds are traded via platforms such as Takasforeks and TEFAS under fund-specific same-day or forward-pricing rules. Order cut-off times, settlement date and redemption timeline vary by fund.

Question 31

How do I deposit funds into my account?

Accepted Answer

You can deposit funds via EFT, wire transfer or mobile banking, but only from bank accounts registered in your own name. Third-party transfers are not accepted under MASAK regulation.

Question 32

How long do withdrawals take?

Accepted Answer

Withdrawal requests are executed on the same business day or the next business day, depending on the request time and the receiving bank's operating hours. Funds are sent only to a bank account registered in your own name.

Question 33

Can I open a foreign-currency account?

Accepted Answer

Foreign-currency accounts may be opened within the framework of regulation and segment eligibility. Our advisors will provide you with current information on supported currencies and trading conditions.

Question 34

Are equity trading gains taxed?

Accepted Answer

Gains from equity trading are taxed under applicable income-tax legislation through withholding and declaration rules. For current rates and exemptions, please consult your authorised tax advisor.

Question 35

How are dividend incomes taxed?

Accepted Answer

Dividend income from publicly held companies is subject to applicable income-tax legislation and withholding rules. Where certain declaration thresholds are exceeded, an annual tax return may be required.

Question 36

Is there withholding on VIOP gains?

Accepted Answer

Gains from VIOP transactions may be subject to withholding tax or handled under the general tax regime, depending on the underlying asset and the investor's status. For current treatment, please consult your tax advisor.

Question 37

How is my personal data processed?

Accepted Answer

Your personal data are processed under the Turkish Personal Data Protection Law No. 6698 (KVKK) and related secondary legislation; for detailed information please review our KVKK Information Notice and contact info@nrdmenkuldegerler.com.

Question 38

Is two-factor authentication used?

Accepted Answer

Additional security layers are applied to client account access. We recommend that you use a strong password and exercise caution against links received from unfamiliar sources.

Question 39

How is my account protected?

Accepted Answer

Account protection is supported by using a strong password, updating it regularly, securing your device and signing out when the session is not in use. On our side, technical measures such as access controls and encryption are also in place.

Question 40

How should I protect against phishing?

Accepted Answer

Do not click links in emails or SMS messages from unknown senders, enter your credentials only on our official site, and report any suspicious activity via info@nrdmenkuldegerler.com or our contact form.

Frequently Asked Questions

Account Opening & Sign-in

Borsa İstanbul & Equities

VIOP & Derivatives

Forex

Commodities & Indices

Portfolio & Wealth Management

Deposits & Withdrawals

Taxation

Security & Personal Data